Q: What types of lingerie do you offer?

A: We offer a wide variety of lingerie including bras, panties, babydolls, chemises, teddies, garter belts, stockings, and more. Our selection
includes styles for all body types and preferences.

Q: What sizes do you carry?

A: We carry lingerie in sizes ranging from small to plus-size (up to 4X), ensuring that all customers can find something that fits perfectly.

Q: Can I order in bulk?

A: Yes, we offer bulk ordering options for wholesale customers. Please contact us for more information.

Q: How is the quality of your lingerie?

A: We take pride in offering high-quality lingerie made from soft and comfortable materials. Our products are designed to last and maintain their shape and appearance even after multiple washes.

Q: What is your shipping policy?

A: All orders are shipped from our warehouse facility FOB in Rosemead, CA 91770.  Orders are typically processed within 2-3 business days, and in-stock items are usually shipped within 2-5 business days of the order being placed. Orders received after 2:00 PM EST may not be processed until the next business day.  We offer a range of shipping methods including standard, expedited, freight, and international shipping. Costs vary depending on the size, weight, and destination of your order.  

Q: What is your return policy?

A: All claims for defects, discrepancy in quality of items or incorrect merchandise shipped must be reported with 15 days upon receipt of goods.  Returns are only accepted due to manufacturer’s error or defects. There are no refunds or
exchanges as these are intimate apparel products. Returns will NOT be accepted for in-store damages OR for worn garments. As appropriate, returns will be repaired or replaced. We will exchange returned merchandise or issue a Credit Memo for the dollar amount.  

WE DO NOT GIVE CASH REFUNDS. WE DO NOT ACCEPT RETURNS AND EXCHANGES FROM CONSUMERS. 

Q: How do I place an order?

A: Orders can be placed directly on our website. If you have any questions or need assistance with your order, please contact us thru this page: https://houseofdesire.com/pages/contact

Q: How can I contact customer service?

A: You can contact our customer service team through our website's
contact form https://houseofdesire.com/pages/contact or by emailing your sales representative directly. We aim to respond to all inquiries within 24 hours.

Q: What is the minimum order requirement for new accounts?

A: The minimum order requirement for new accounts is $500. For international orders, the minimum order requirement is also $500. Reorder minimums are $100. Please contact your sales representative for more information.

Q: How do I set up a wholesale account?

A: To set up a wholesale account, please fill out the application
form on this page: https://houseofdesire.com/pages/b2b-application. California customers must submit a resale certificate with a valid seller's permit number. All other states and international customers must submit an appropriate business license.

Q: How can I obtain catalogs, product information, and high-resolution
images?

A: Please see catalog at this page: https://houseofdesire.com/pages/digital-catalog. Please contact your sales representative for other product information and high-resolution images.

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, and wire transfers. Credit terms are available on established and CIT approved accounts only. Please request a credit application and allow 7-10 days for processing. There is a $25 service charge for all returned checks.

Q: Can I sell your products on other channels?

A: The distribution of our products on eBay is prohibited.

Q: Can I use your images and videos to promote my business?

A: Only approved House of Desire retailers are authorized to use our images and videos for the purpose of promoting or selling our merchandise. The sole purpose of images and videos is to promote and showcase House of Desire products. All other usage requires direct written approval from House of
Desire. We prohibit the use of our images to promote other businesses or websites.

Q: What is the policy for claims, return authorizations, inquiries,
and shipping errors?

A: Sales are not guaranteed. All claims for defects, discrepancy
in quality of items or incorrect merchandise shipped must be reported within 15 days upon receipt of goods. Returns are only accepted due to manufacturer’s error or defects. There are no refunds or exchanges as these are intimate
apparel products. Returns will NOT be accepted for in-store damages or for worn garments. As appropriate, returns will be repaired or replaced. We will exchange returned merchandise or issue a Credit Memo for the dollar amount. We do not give cash refunds. We do not accept returns and exchanges from
consumers.